By Lynn Sygiel, editor, Charitable Advisors
Visit WorkOne Indy’s new location and learn about its services.
Attend the family-friendly open house on June 15 from 11:00 a.m. and 1:00 p.m. to check out the new facility and learn more about EmployIndy services. Bring your resume because there is a job fair during the event.
The address is: 4410 N. Shadeland Ave. (the former Carpe Diem charter school).
When Delores Mockabee found herself without a job four years ago, her
emotions ran high. At times she felt hopeless and helpless, after her job was
eliminated. That is until she spent time at the WorkOne office on Indianapolis’
westside. Each time she visited the office, she was greeted by passionate,
caring and supportive employees.
Fast forward. Now, she is on the other side of the table. After
taking advantage of WorkOne’s services, she landed a job with ResCare, a
subcontractor for EmployIndy. She now pays it forward as a career navigator.
“Depending on the level of job you had, it is hard because it is
like, ‘What are people going to think,’” said Mockabee. “It is a passion for me
to be able to give what I got when I came to WorkOne.” Indiana’s network of American Job Centers
is branded WorkOne.
In her daily work,
she is one of 11 navigators who splits time at 19 satellite locations in
Indianapolis. This position is designed to help connect the agency with people
where they live. The navigators’ home base is WorkOne Indy, a full-service center
that opened in January. Each has established a schedule to provide satellite
personnel and clients with consistency. Mockabee’s sites are the Garfield Park, East Washington and Central
libraries. While there, she works in the computer area and uses a large
portable sign to identify the agency and its services.
“It’s been enlightening for me. Every
library has a different culture. You have to figure out how you fit in, how you
support and how you encourage. A lot of people who come here would not go to
the eastside. Here, we’re able to offer services, and people are starting to
know that we’re here and we’re available. I had a lady who came three times when
I was here to help with her resume because she was computer illiterate.” Mockabee
has also supported a pharmacist and a chemist, helping them develop individualized plans and utilize available
resources.
Her first client created dental molds,
but she was replaced with a machine. Mockabee said, she began with an Indiana
Career Explorer assessment to identify her client’s strengthens, which is
particularly helpful if people don’t know what to do next.
A navigator’s responsibilities don’t end after a client secures a
job. There is a regular check in with the client for 90 days. Once the
individual reaches that milestone, the case is transferred to another WorkOne staff
person who continues the connection for a year.
Mockabee shared a story about one
young man who completed the Commercial Driver Training, CDL certification.
After a short time in the new job, he called her to say that he didn’t know if
he could continue the travel to small towns. After reassuring him that they
could find him another job, two days later he wrote: ‘I love my job, I make
more money in one week than I make in a month.’ So, it really changed his life.
“We do support and help people.
First thing is to get a job, then get a better job and then ultimately a
career. Most exciting for me is working with people who end up in a career.
This starts their future all over,” she said. And hers, too.
Besides partnering with libraries, EmployIndy has added sites at adult education centers
sites in Warren, Washington and Wayne townships. CAFÉ on the city’s far eastside
and Ivy Tech are other partner sites.
“These are potential clients. We
want to be right there to catch them and help them with whatever else they need
or help move them on to the next step of a career,” said Joe Backe,
EmployIndy’s communication manager.
According to Backe, working in libraries has allowed the agency to not
only expand its footprint, but removed some barriers. At the Shadeland WorkOne
full-service center, for example, no one under the age of 16 is permitted in
the building. That precludes people from bringing their children. But at a
library, children can look at books, while mom or dad connects to services. At the
WorkOne center, people can also be pointed toward a satellite location, which
might be more convenient.
Those services can range from career development, to job searches, to skills development.
Although EmployIndy has been around since the 1960s in some form, and the Indianapolis mayor is responsible for appointing the members of the board. The board — with input from community stakeholders, residents, and EmployIndy partners, including the mayor’s office — is responsible for the strategic direction of EmployIndy. As part of the mayor’s initiative, the agency is working to be more neighborhood focused and target specific areas where unemployment, crime and poverty are higher, and residents may have given up hope of entering or re-entering the workforce.
Chief Operations Officer Marie Mackintosh joined EmployIndy three years ago, and was part of the team that designed the strategic plan to support the mayor’s initiative. She views the agency’s role as ensuring that residents are ready for the jobs and careers that employers bring into the community. One of the plan’s tactics was creation of the career navigator positions.
“People are not widgets, they are complex human beings.
When you think about the fact that we’re asking our navigators to help those
complex human beings who have so many different assets and strengths, but also
potential barriers. Think about how much finessing that requires and the
complexity of that,” she said.
Mackintosh said that
another strategy was to consolidate the three centers located around the city into
one full-service center. Housed in the former Carpe Diem charter school
building on the eastside, the building can accommodate a weekly job fair for up
to 20 companies, offer workshops and training and provide multiple services. An
open house on June 15 will showcase the center’s services. It’s a
family-friendly event, so kids under 16 may attend.
Since the full-service
center opened at the beginning of the year, another benefit has been an uptick
in the number of people coming to the office monthly, which averages around
2,500 people.
Mockabee believes that bringing everyone under one roof has been
good, and is a more efficient way to work. Part of a navigator’s job is to keep
abreast of community resources
that can be shared with clients. To facilitate that EmployIndy regularly
communicates with other workforce development partners.
“We have monthly eco-system enrichment meetings where we
bring together WorkOne staff and a growing number of neighborhood partner staff
who are doing this coaching work on the frontlines. We talk about things like Gateway
to Work, which is the new program coming out of the Family Social Services Administration
in July. Individuals will be required to do more work-search requirements in
order to keep Medicaid benefits. We want to make sure that we as a community
don’t let anyone who is on Medicaid, drop off just because they didn’t work
with a partner organization like ours to stay on,” said Mackintosh.
With unemployment low, one of the challenges for
EmployIndy is that state and federal governments have been reduced. This year,
the agency will face an 11 percent cut, however, what hasn’t changed is the
need to retrain and develop skills of workers for this century.
“I try really hard to advocate for smarter, more
efficient ways that we can try to help people that maybe don’t cost as much,
but that are cool ways that we can connect individuals to ways to up skills,”
said Mackintosh.
“What we’re trying to do is figure out how we work within
the existing landscape of neighborhood organizations and offer our additional
resources where it makes sense and isn’t duplicitous. So Delores might go to a
library because Mary Rigg Neighborhood Center or Boner Center is down the
street and they already do similar types of services through their Center for
Working Families model.
“While they offer basic employment services, they may not
offer a particular workshop. So, we would bring that workshop to the
neighborhood or to other neighborhoods that maybe aren’t as aware of the things
we do. We’re really trying to build that system and be hyper aware of the other
organizations that exist in a particular neighborhood that we might be able to
have some sort of a relationship. The question we ask is: How do we augment and
work in a symbiotic way rather than a competitive way?” Mackintosh said.
One way is through workshops offered in tandem with
partners. Rick Hightower, a career facilitator for ResCare, recently offered a 90-minute
session at Fathers and Families Center for WorkOne. Males in the program are
exposed to between 20 and 25 hours of workforce development workshops. That day
the five males were exposed to the importance of networking, resume building
and a variety of websites to look for jobs. Hightower’s rapid-based session provided
the participants web-based sources of free tools. One, a job-scan website,
matched a resume to a company’s job description. WorkOne also publishes a monthly learning events calendar, which lists
as many as nine different trainings or meet-ups daily.
With Indiana investment in workforce development through
its Workforce Ready Grants, career navigators can direct clients to some of the
state’s most in-demand professions. Educating the community about Next Level Jobs Workforce
Ready Grants, specifically that people in their targeted neighborhoods, is part
of their work.
Mackintosh credits Gov. Holcomb’s administration for its
pillar of workforce education and the governor’s workforce cabinet.
“It combines the efforts of the Commission for Higher
Education, the Department of Workforce Development, business people and others
to discuss some of these tough issues you’re talking about.
“In the last legislative session, they increased the
funding for Workforce Ready Grants, which are state training dollars for people
who don’t have a college degree to be able to reskill and the state will pay
for it. It could be short-term certifications. They have to be in higher demand
industries, so it’s advanced manufacturing, transportation and logistics, IT
and business, health and life sciences and building and construction.”
“People are on this whole continuum of readiness for
employment today. The plant workers who have been dislocated over the last
couple of years, whether at Carrier or someplace else, what they have going for
them is an incredible work history and ethic. I personally have great faith the
average American worker could reskill and find better opportunities in this
economy even today, if they can wrap their mind around that reality after
they’ve grieved that the job they had for decades is lost. But if we compare that to an individual who
is maybe 19 years old, who comes from multi-generational poverty, who didn’t
finish high school and doesn’t have the basic skills or role models to be able
to hold down a job, that’s a very different sets of issues that we’re dealing
with,” said Mackintosh.
One new opportunity allows career navigators to recommend
individuals who they believe are ready for a better job.
“We have a team of business recruiters here on site at
EmployIndy who receive all those referrals and look at the skill set of the
individuals that are being referred and try to connect them to our employer
partners. Whomever is serving in the capacity of that career navigator has the
professional authority to say, ‘You know this person is really ready for an
opportunity in logistics or an opportunity in technology or advanced
manufacturing, here are the reasons why I think they’d be a great fit.’
“Every single person who is turned over to our recruiting
team receives a phone interview, and then based on how that goes, we provide
feedback to the navigators. We call all that work our referral portal, but it’s
very clear what we’re trying to do, and I think that’s really special and still
in its infancy.
Mackintosh said it’s modeled on a Goodwill of Central and
Southern Indiana practice to talent source.
“What employers want the most is strategies for how to
get their talent pipeline sorted. They appreciate the work of EmployIndy’s
career navigators and they are looking for us to do even more,” she said.