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March 2022

Mar 21

Employers must promote a culture of mental health, local experts say

By Feature

by Shari Finnell, editor/writer, Not-for-profit News

Whether COVID-19 rates continue to decline or experience periodic surges, the need to proactively implement comprehensive mental health solutions in the workplace will persist in the coming years, according to local mental health experts.

Employers must recognize the importance of addressing mental health among their employees in the wake of job losses, occupational stress caused by long work hours, and illness and death, said Kimble L. Richardson, a licensed mental health counselor and manager of business development for Community Health Network, Behavioral Health.

“Many people are still a bit traumatized by what happened,” said Richardson, who led emergency response efforts throughout Marion County and surrounding counties as the coordinator of the Resilience and Emotional Support Team (REST). “We initially had to put our emotions on the back burner so that we could just make it through. We need to encourage people to have discussions about mental health being important. It will continue to be important, hopefully ad infinitum, but especially at an intense level for the next several years.”

Jennifer Stansbury Miller, program manager of the Be Well Crisis Helpline, which was launched by Mental Health of America (MHAI) in partnership with the state of Indiana’s Family Social Services and Administration, said that there are no immediate plans to discontinue the helpline, which was implemented in response to the pandemic.

As of March 16, the helpline, which can be accessed by dialing 211, had received 34,561 calls since July of 2020, when it was introduced, and continues to average a significant number of calls daily. During February of 2021, the center received 1,713 calls. In February of 2022, they fielded more than 2,000 calls — an increase of 20.66 percent, Stansbury Miller said.

The spike in numbers can be attributed to numerous reasons, including word-of-mouth about the helpline, increasing awareness or a gap in mental health providers throughout the state, Stansbury Miller said.

“What we have seen overall in the profession is an increase in need for mental health solutions,” Stansbury Miller said. “And when you look at mental health, by definition, it’s emotional and psychological well-being. It’s not necessarily a mental illness. Somebody could just be having a bad day and still need support.”

Similar patterns on mental health have emerged nationally, according to the 2021 Mental Health at Work Report, released by Mind Share Partners in partnership with Qualtrics and ServiceNow. The report, which was a follow up to a report released in 2019, revealed:

  • More employees left their jobs for mental health reasons, including those impacted by workplace factors like being overwhelmed with workload. About 68 percent of Millennials and 81 percent of Gen Zers reported leaving their positions for mental health reasons, up from 50 percent 75 percent respectively in 2019.
  • 91 percent of survey respondents believed that a company’s culture should support mental health, up from 86 percent in 2019.
  • 76 percent of respondents reported at least one symptom of a mental health condition in the past year, up from 59 percent in 2019.
  • C-level and executive-level respondents were more likely to report at least one mental health symptom than other respondents.

Shift in thinking about mental health

While there has been an increasing awareness about the need for mental health solutions, particularly in the wake of the pandemic, significant progress still needs to be made, Stansbury Miller said.

Employers will need to examine their workplace policies as well as increase awareness about the resources that are available, Stansbury Miller said. “In the space of nonprofit employees, public service providers, and companies overall, companies have a role to play in their employees’ resilience and mental health; their well-being overall,” she added.

Richardson said that employers need to shift their thinking about mental health, integrating it as a core part of the organization’s overall health policy.

“The importance of mental health is going to stick around,” he said. “If you don’t pay attention to it, it will show itself to you and it will ask you to pay attention to it — either in losing your staff or having to care for your staff in ways that are expensive. You don’t want your staff to have heart attacks or heart surgery.”

Richardson said employers can take both proactive and reactive approaches to introducing mental health solutions into the workplace, including introducing regular educational sessions on topics like building resilience and other resources tailored to the needs of their employees.

Stansbury Miller also said that employers should examine the workplace culture. “Self-care of the individual at work is everybody’s responsibility,” she said. If emails are going 24/7 after work hours, that is something to look at. It’s important to encourage those at the top to begin a culture of self-care and resilience. For example, make it a policy that there are no emails after a certain time. That’s something small that can make a difference to ensure employees don’t feel tethered to work and can get out and prioritize their mental well-being.”

Stansbury Miller also said that employers can encourage employees to take time off work, engage in self care, and use the benefits offered in the organization’s Employee Assistance Program, which provides confidential mental health services.

In addition to the 24/7 Be Well Crisis Helpline, employers and employees also can explore assessments and resources on mental health, wellness, substance use and recovery at www.bewellindiana.org.

“It’s been hard,” Stansbury Miller said. “As we’re coming off, hopefully, from COVID, we’re going to create these boundaries and fully address the mental health concerns we have seen during the past two years in the state. Folks can focus on improving their emotional well-being, get outside and engage in community, and build the resilience they need.”

Mar 21

Dashboard reports improves teams’ ability to analyze results

By Sponsor Insight

by Mike Staton, chief financial officer, Alerding

Data, data, data! Nonprofits and for-profits alike have more data than ever to track, understand and utilize in carrying out their goals. It’s easy to quickly become overwhelmed.

To help get the process started, consider creating dashboards.

Dashboards are short (normally one page) graphical representations of data that can provide the key measurements to make informed decisions. They can show program results, financial results, or any other data that needs to be communicated to a group, and they can be helpful internally for staff uses as well as higher level use by a board of directors or finance committee.

One way to use a financial dashboard like the one shown above is to include it as the cover page in the financial packet when sending monthly financial statements to your finance committee. Dashboards are relatively quick to update once they are created, and they can accomplish the following:

  1. Easier to understand for those that are not experienced in reading financial statements. Many members of your board of directors and finance committee may not fully understand how to read financial statements. A dashboard provides them the opportunity to see trends and benchmarks that they would otherwise miss.
  2. Quicker to understand than the full financial statements.
  3. Provides a frame of reference for reading the financial statements. Once individuals look at the dashboard, they have a basic understanding of how well the organization is performing. This helps put the financial statements into perspective as they are reviewed in detail.

The benefits of financial dashboards described above can also be achieved through program dashboards. The format of these can vary greatly from one organization to the next, since programs and outcomes vary, but the basic process is the same. Management must first identify what information is relevant to them and will help in running the organization. Next, goals must be set so that management has something to compare with the actual results. After that, the dashboard can be created and updated periodically with the most recent program accomplishments.

In today’s environment, finding efficiencies and cutting out non-critical tasks is key to running effective programs. If utilized properly, dashboards can be very beneficial in helping focus efforts and leading to well-informed decisions. To find out how a dashboard can benefit your company or organization, contact Alerding CPA Group at 317-569-4181 or www.alerdingcpagroup.com.

Mar 21

The impact of IT on employee retention

By Sponsor Insight

by Cody Lents, partner and customer steward, COVI, Inc.

As business leaders, we have a lot on our plates to accommodate a new worldview and attract the next generation of talent. Decent pay and a job are no longer enough to lure prospective employees, at least not the ones we want. Businesses must stay informed and honestly care about our people and the issues they face daily. To retain our employees, we must guide them to a better future at home and work.

The future of IT is more than just using technology to automate, streamline, and manage operations as much as possible. It’s aligning it to enhance the employee and customer experience, increasing internal cultural, and external delivery demands. The problem is that the more tech we use, the more tech we must end up managing. This requires expensive skill sets and nuanced management skills. Leaders have been quick to adopt expensive skill sets; however, quality management is lacking.

Few companies are equipped with the technology to accommodate both the older and younger generations. Millennials will make up about 75% of the workforce by 2025. Gen Z has spent most of their lives with fast and efficient internet access, along with smart and portable devices that are constantly connecting each other to the world at large. 91% of Gen Z employees say the company’s technological sophistication impacts their decision to work there. 10% of employees (no matter the generation) have walked away from a job due to technological frustrations. And the complication doesn’t end with office tech. After all, 37% of millennials say working with multiple devices is challenging and stressful, and they don’t want to switch from a computer or phone for work and life activities.

It’s true that the older the generation – the less likely they are to adapt to ever-changing technology. There is a common stereotype that veteran employees resist technology and new workflows because it will require too much stress and a departure from the way they’ve been operating for decades. In reality, many of these people have seen several changes. From typewriters to computers, from mail to fax to email, older generations have continued to adjust their workflows and are much more adaptable to technology changes than many realize.

Simply put, old technology solutions do not allow companies to keep up with many current-day issues, including employee retention. Additionally, poorly implemented new tech won’t deliver solutions to these issues either. Technological choices and implementation can largely impact your company and your employees’ success, culture, productivity, happiness, and of course, loyalty. This directly correlates to what your customer’s experience.

Unfortunately, IT teams often have their hands tied when it comes to keeping up with modern tech because of the amount of time it takes to maintain old technology and security needs. We must make tech training beneficial, entertaining, and easy to keep individuals of all generations engaged. This starts by, fully explaining the company’s values, making the technology and process easy to understand, and investing in a multi-faceted approach to implementing new tech. There also must be a designated place for employees to get answers and present questions for any tech-related concerns. These tactics ensure that IT teams have the time, process, and tools they need to successfully support the company culture. It’s more than just tech. It’s people.

We can eliminate employee turnover issues. We can attract top talent. But to do so, we must evolve.

Mar 14

Achieve better board engagement through training

By Sponsor Insight

by Jodi Snell, senior consultant, Hedges

The most common pain point we’re hearing about from the nonprofit community is how to increase board engagement. Despite good intentions, some board members are struggling to make in-person meetings work with their back-to-the office schedules, others turn off their video and multi-task during board meetings, and yet others have a hard time following-through with assigned tasks. In a world where there is never enough time, and we all have competing priorities, the need to focus on what is essential has never seemed more important.

So, the question isn’t just how do we engage our board, but how do we engage our board in its most essential functions? At Hedges, we have found the key to engaging board members in the ways they’re needed most comes through effective training and setting clear expectations. If board members don’t know their responsibilities or how to execute those responsibilities, then successfully engaging as a board member will be quite the challenge.

When we onboard new staff, we are mindful of making sure that expectations are clearly communicated and that staff are adequately trained to meet those expectations. The same should be true for board members of our organizations. Based on our experience in educating board members through our work with nonprofit organizations and in our Lead with Purpose Board Training Series, we find the following three items to be at the core of successful nonprofit board education:

  1. Prioritize board training and onboarding. Prioritizing board training and onboarding is as important as prioritizing the training and onboarding of your staff members. This prioritization can happen in different ways. The first way to prioritize board training is to instill a culture of learning for the organization, including the board. This culture gives board members permission to seek information, not have all the answers, and know they will have access to the information necessary for them to engage in their key responsibilities. The second way is to allocate appropriate financial resources to provide initial and ongoing education opportunities for board members. Whether those resources are used for individual members to attend different workshops in the community or to bring in a third-party to provide training to the full board, prioritizing financial resources will be important to ensuring access to the best practice knowledge they need. The third way to prioritize board training is to allow realistic time for members to be trained and onboarded. Often board onboarding is done over one short meeting or even a document provided electronically via email. Whether it’s setting aside a full day, a couple of hours, or part of a board meeting, providing time for board members to receive training is key to successfully educating the board.
  2. Create a partnership between the Board and the Executive Director. The misconception that the board should be managing the Executive Director creates a tenacious power dynamic. When the board is trained and onboarded in a way that helps them to understand their valuable and distinct role as a board member, it is much easier to build a productive partnership between the Executive Director and board. This partnership can be built on shared leadership and learning where the Executive Director and the board lead together and learn from each other. In this shared leadership and learning, meaningful conversations and trust build making it easier to operationalize board governance best practices. Additionally, a board that is trained and that doesn’t have to be managed empowers the Executive Director to focus on their unique role in leading the organization to success rather than spending time “managing up.”
  3. Continually assess the board to understand their strengths and needs. Just like professional development for our staff members is ongoing process, learning for our board members should be continuous. Board training is not just a one-time event, but an ongoing component of healthy governance. As a start, it is good practice to train new board members during board orientation as they join your organization. In addition, it is good to provide the opportunity for board members to assess themselves and identify areas for continued learning. This can happen through a formal board self-assessment, a simple board survey, or a conversation between the Executive Director and board members to understand:
  • How well do they think they are executing their responsibilities as individual board members and as a full board?
  • What needs or questions do they have about their role as a board member?
  • Do they feel they have received enough training to engage in an effective way?
  • Do they find this experience to be meaningful to them and what could make it more meaningful?

By understanding these things, continual education can be provided to the board in the topics where they need the most support. Fundamentally, board members should receive consistent training and “refreshers” on general information about the organization, like your vision and goals; the basic responsibilities of board membership; how to best engage in fundraising; how to recruit, onboard, and offboard members; and the purpose of committees, and what it means to keep committees active and effective. However, having the board assess itself regularly creates time for reflection and gives board members an opportunity to identify where they might need to focus individually and as a board to maximize their efforts for the organization.

In our 20 years of experience in nonprofit advising, our team at Hedges has learned that board engagement is critical to an organization’s success. An engaged board is a trained board, and board training is a constant, ongoing process. If you’re spinning your wheels wondering: “Why is my board struggling to engage in its essential functions?” consider implementing the three steps we’ve outlined above.

Want additional support? Encourage your Board members to join our next Lead with Purpose Series, offered from August through November 2022. For more information visit: https://www.hellohedges.com/training/.

Jodi Snell is Senior Consultant at Hedges and a BoardSource Certified Consultant who loves to empower board members on how to be most effective in their roles. With a passion for educating and training, Jodi works closely with organizations to lend her expertise related to board governance, fundraising, and strategic planning.

Mar 14

Now may be the time to pursue student loan forgiveness, higher education

By Feature

Nonprofit INvestED

by Shari Finnell, editor/writer, Not-for-profit News

With tuition averaging $40,000 for private colleges and up to $28,000 at public colleges, the prospect of having student loan debt forgiven under federal government programs can be enticing. And with the pandemic moratorium for repaying federal student loan debt set to expire on May 1, questions on how to get some relief are steadily emerging.

You may be wondering, Am I eligible for student loan forgiveness? Is it worth the trouble of applying if I’ve been turned down before? Should I pursue a degree and work in public service — especially if I have a chance of my loans being canceled in the future?

And for those who are considering a degree at the undergraduate or graduate level, the rising costs of tuition — which is outpacing inflation by 28 percent in some cases, according to the National Center for Education Statistics — may act as a deterrent to starting the college application process.

These are the types of questions and situation that recently have been fielded by INvestEd, a nonprofit that helps Indiana residents discover avenues to pay for the expenses of a higher education, especially in the wake of the recent overhaul of the Public Service Loan Forgiveness (PSLF) program which erased an additional $6.2 billion in student loan debt, according to William Wozniak, vice president of marketing for the organization.

Wozniak said now is a good time for Indiana residents to be hopeful about qualifying for student loan forgiveness under the revised PSLF program, as well as the affordability of college — despite statistics that seem to indicate otherwise.

INvestEd, which has been providing students and their families with solutions for a college education for more than 40 years, said that people who may have been turned down for student loan forgiveness under PSLF for various reasons, including missed payments on loans or an employer being determined ineligible, Wozniak said.

Because of previous restrictions, the PSLF, which was introduced in 2007, only a small percentage of students had their loans forgiven, he added. The program was designed to incentivize more students to pursue careers in public service instead of positions in the more lucrative private sector. However, until recently, there hadn’t been any significant dent in the number of students who had loans forgiven under the program.

“Even if you were told you’re not eligible, now is the time to go back,” Wozniak said. “We can’t say in every case, you’re going to be in the clear and everything’s going to be OK but you can get advice on what you can do to still be on track to get your loan forgiven. The answer may have changed even if you were told a year ago that you were ineligible.”

Wozniak also said that many prospective students and their families often mistakenly assume that they don’t qualify for Federal Student Aid (FAFSA) because of their household income. And despite the headlines that point out that college tuition rates are soaring, the overall cost of attending college is declining because of an increase in the amount of grant assistance students can qualify for, he added.

Highlights of the revised PSLF

Under the PSLF, a person may be able to have their federal student loan debt canceled if they:

  • Work full-time for an eligible public service or non-profit employer
  • Enroll in an income-driven repayment plan
  • Make at least 120 monthly student loan payments. Some participants may have had their payments deemed ineligible. If this is the case, they can apply for a limited waiver for student loan forgiveness through the U.S. Department of Education. The deadline to apply for the waiver is Oct. 31. It’s important to submit an Employer Certification to the U.S. Department of Education each year, and with each change of employer.
  • For those who have FFEL, Perkins, or other federal student loans, consolidate your loans into a Direct Consolidation Loan to qualify for PSLF both in general and under the waiver. Before consolidating, confirm if the employer qualifies for the program.
  • Past periods of repayment will now count regardless of whether a person made a payment, made that payment on time, for the full amount due, on a qualifying repayment plan.
  • Periods of deferment or forbearance, and periods of default, continue to not qualify.

For more information about PSLF, go to the federal government site.

You can also contact INvestEd for a free consultation. INvestED consultants also can be reached at (317) 715-9007.

Common challenges facing students, loans and college tuition

In consulting with students and families, INvestED has come across numerous challenges they have faced in handling student loan debt, according to Wozniak. They include:

  • Using private loans with high interest rates. In some cases, families are paying interest rates of 10 percent or more for years, Wozniak pointed out. “There are some people who might have $40,000 or $50,000 debt on the federal side, but they might have as much as that or more in private loans,” he said. “And even if the federal government were to wipe away all the federal loans, if they didn’t do the private loans as well, people are still paying 10, 11 or 12 percent on loans, waiting for federal forgiveness that may or may not come.”
  • Unexpected changes in the PSLF eligibility rules. In some cases, even with adherence to the rules, students have encountered unexpected changes that made them ineligible for federal debt forgiveness.“ For years, we would talk to students and their families about making sure you’re current with your payments, and that your job is acceptable for the program so that you’re in position (for loan forgiveness),” Wozniak said. “Some people may have been working at an employer, and then in the seventh or eighth year of their employment, the employer was then deemed not acceptable. It wasn’t their fault. For whatever reason the department made that ruling.” If this has happened to you in the past, Wozniak said, recent revisions to PSLF could make you eligible for the program once again.
  • Missed loan payments. Under PSLF restrictions, students were considered ineligible for the program if they missed loan payments. Those rules have been relaxed, according to Wozniak. “When we get to the pandemic, there was a realization that almost nobody was getting anything forgiven,” he said. “At that point, adjustments started to be made to the program.” Wozniak said they have advised students to return to the program even if they had been told they were not eligible because of missed loan payments.

Overall cost of attending college 

INvestED also has a mission to educate students and their families about the overall cost of attending college and the grant assistance that may be available to them, according to Wozniak.

He said it’s important to distinguish between the sticker price and the net cost. Media outlets often will highlight the cost of attending college but will less likely feature articles about the net cost of attending college — after grant funds have been applied.

INvestED counselors advise students to apply to different colleges to determine that net cost. In some cases, the institution with the highest tuition may actually have the lowest overall cost after grant dollars have been added into the equation, he said.

“When we work with families, they’re pleasantly surprised when they find out that Mary or Johnny can go to school for $15,000 net. We look at the actual net cost for that student,” Wozniak added. “With the proper advanced research, students can save a lot of money, which often means a lot less in student loans.”

Mar 07

Nonprofit expo returns in person to connect organizations with students

By Sponsor Insight

by Leslie Wells, assistant director of communications, Paul H. O’Neill School of Public and Environmental Affairs at IUPUI

Nonprofits across the nation are rebuilding, working to recover from the job losses that swept through the sector during the COVID-19 pandemic. Dozens of them are now preparing to connect with college students at the 2022 IUPUI Nonprofit Expo in hopes of recruiting new talent for their organizations.

Updated reports released earlier this year found that — as of the end of 2021 — nearly 72 percent of the estimated 1.64 million nonprofit jobs lost during the pandemic had been recovered. But that still leaves hundreds of thousands of positions unfilled across the country.

IUPUI’s Nonprofit Expo will help organizations fill some of those vacancies by serving as a bridge between nonprofit, government, and community organizations and local college students.

“This isn’t a standard career fair,” explains Kerry Lay, a career advisor with the O’Neill School at IUPUI. “It allows nonprofits to connect with large numbers of students in one place and specifically targets those who are interested in working in the nonprofit sector.”

The pandemic canceled the 2020 Expo and forced the 2021 event to be virtual. But students and organizations will meet again in person on March 23 from 1- 4 p.m. in the IUPUI Campus Center. Employers can register for the event until March 21.

The Jewish Community Center is returning to the Nonprofit Expo this year. The JCC provides inclusive experiences that aim to help people grow and build communities through preschool, after-school, fitness, and arts programming.

“The Expo is specific to nonprofit employers and attracts students who want to do meaningful, mission-based work,” says JCC Director of Human Resources Nancy Riddle-Mills. “These are qualities we look for in all our employees, whether they’re full-time, part-time, or seasonal staff.”

The Expo allows organizations to see what’s coming down the talent pipeline and gives smaller nonprofits the chance to build name recognition and recruit new volunteers, interns, and employees. The trade-off for students is invaluable hands-on experience for those who want to work in the nonprofit sector.

Quinlin Malloy, a Sustainable Management and Policy major at O’Neill, attended the 2021 virtual Nonprofit Expo. She met with three organizations and was offered an internship at Camptown, an Indianapolis-based nonprofit focused on connecting kids with nature through educational learning experiences.

“Going to these types of fairs allows you to actually talk with a potential employer in a field you’re interested in before agreeing to an internship or a job,” Malloy says. “That’s a much better approach than trying to search around and hopefully find someone.”

Prior to the Expo, Malloy had never heard of Camptown. But after meeting with the organization, she was selected for an internship in late spring of 2021. And she’s been there ever since. In January, they offered her the opportunity to join their team as a full-fledged staff member.

“Without the Nonprofit Expo, I probably would have ended up in an internship that wasn’t nearly as interesting as what I was doing and it may not have turned into a job,” she says.

Thanks to the Expo, Malloy has a guaranteed job when she graduates in the fall, and Camptown has filled a position that will help them advance their organization’s mission and help education and empower more young people around Indianapolis.

The Nonprofit Expo is a collaboration between the O’Neill School, the IU School of Liberal Arts at IUPUI, IU School of Social Work, the Lilly Family School of Philanthropy, the School of Health and Human Services, the Center for Transfer and Adult Students, IUPUI’s Center for Service and Learning, and the IUPUI Office of Student Employment. Employers can register for the event until March 21.