By Lynn Sygiel,
editor, Charitable Advisors
We live in an era where technology seemingly
changes by the minute. What’s new today is old tomorrow. The trend is not lost
on nonprofits, which continually seek how to best incorporate technology into their
fundraising efforts.
With figures showing recent declines in
charitable giving, the quest remains: Is there a digital platform that could
reframe how nonprofits connect with donors and really transform philanthropy?
Chris
Herndon, chief marketing and engagement officer at United Way of Central
Indiana, believes that its partnership with Salesforce.org, the foundation arm
of the national cloud-based software company, has the opportunity to do just that.
“It’s kind of a big deal,” said Herndon about
the product that is now available to Indiana companies from United Way.
It is certainly a platform for nonprofits to
keep tabs on.
Three years ago, United Way chapters in major
markets pooled their resources to invest in digital strategies. At the time,
Salesforce was one of their selected companies and the 10 United Way chapters began
using the company’s marketing cloud software, receiving Salesforce’s expertise
and guidance in the process.
The relationship transformed about a year
ago, when the United Way chapters became colleagues with Salesforce to create an
app called the Philanthropy Cloud, Herndon said. Launched in late 2018, the
platform was designed by Salesforce’s foundation in partnership with United
Way.
Initially, the goal was to better engage current
donors and
potential donors. Nationally, the trend was fewer people giving after the
recession, particularly middle-class Americans who had less discretionary
income.
That
trend is support by the Indiana University’s Lilly Family School of
Philanthropy, which reported that the share of households contributing to
charity has dropped from 67 percent in 2004 to 55.5 percent in 2014, the latest
year for which figures are available.
But according to Herndon, the United
Way-Salesforce working group also knew that the next generation of employees
wants to work for an employer that will enable them to engage with their communities.
And they knew that incorporating technology was key to delivering a personal,
customizable way that could be scaled.
The
concept for the platform first introduced at Salesforce’s 2017 Dreamforce, and then
rolled out at last fall’s Dreamforce conference.
Herndon said the term philanthropy implies a
more strategic approach, and that there’s been a shift to think increasingly
about corporate social responsibility and the goals each company wants to
achieve.
Herndon
likens the Philanthropy Cloud to a financial account where you can log in, see
your investments, your volunteer activity and get a tax statement.
“This gives them a better tool to roll up all
that employee giving, volunteering, and achieved community impact outcomes. It
allows them to manage their matches, communicate their company’s philosophy and
specific goals,” said Herndon.
On
a local level, United Way began its marketing the product to its current
business partners, which included an invitation-only event a couple of weeks
ago. The plan is to do more of those. Currently
there are about 50 United Way
chapters nationally that are involved.
Ashley
Furois, United Way of Central Indiana’s senior director of fundraising, said
there is an annual standard per-employee fee based on the employee size per
company.
“Standard
would be $2 per user per month. A user is an employee, so anybody who has
access to the site, if they use it or not,” she said. First Financial Bank
based in Cincinnati with 170 employees in Indianapolis is the first area user.
“I
think, it complements how we were already changing how we work with our current
corporate partners. We’ve been changing our fundraising focus to be from that
annual campaign perspective to really a year-round supportive perspective. And
this is just another tool that allows us to help do that,” she said.
Nonprofits
that populate employees’ profile pages pull from two different databases –
Guidestar and United Way. In the short term,
United Way is banking on companies and nonprofits that have relationships with
companies to help populate the volunteer opportunities.
“Long term, we hope to have a portal
or a way for a database to be set up so that some of these opportunities are
easily accessible to the companies even if there isn’t already a relationship
established,” said Furois.
For area nonprofits, it is important
to make sure that their Guidestar profiles are up to date, said Herndon. When
an employee accesses a nonprofit’s information, not only can they learn about
the mission, but its federal tax ID and nonprofit rating appears. The platform
provides the ability to make a donation or easily volunteer.
Serve
Indiana’s Executive Director Marc McAleavey sees lots of possibilities. On a
state level, he and his team are developing ways to engage employers to
strengthen or develop volunteer programming for Indiana companies. He is excited
by the opportunities for a user to create his or her philanthropic profile.
“When I saw the demonstration, I saw so many
possibilities. It will help not only the company see the impact their employees
are making, but also each employee can understand their circle of influence and
how they’re making an impact in their communities. It’s a win-win.” McAleavey pointed out that the
Independent Sector publishes
a volunteer wage value and updates it regularly. Last year, the volunteer
hour was $24.60, up 2.2 percent from the previous year.
McAleavey sees future applications, too.
“Right now, it is about engaging employers.
But I think that the power of the Philanthropy Cloud is you can tell an
individual’s philanthropic story for a long period of time. I would love to
help think through how they can open it up a little bit bigger, so that young
adults or even kids start accessing the Philanthropy Cloud so it follows the
person no matter where they work,” he said.
Another example, he sees for future use is vetting potential
nonprofit board members. An executive committee could request it to use as a
resume to learn more about an individual’s philanthropic history.
The
new platform has generated interest from companies that don’t have existing
relationships with United Way of Central Indiana.
“It’s been interesting that some
assumptions that some companies may have with United Way and just seeing us in
a different light in terms of being progressive and innovation,” said Herndon.
According to Furois, nationally
there are 40 companies who have purchased the product.
It also helps keep employees engaged by
providing customized content based on the individual’s interests with content
changing in real time.
“(An
individual) can go in and set his or her interests, but also using Artificial
Intelligence, it will see what articles you’re clicking on and looking at, and
it starts to serve content that is most relevant to you. So hopefully, you get
that personal experience, that customized experience, and you are going to get
more deeply involved.”
Herndon said there is a multiyear
plan to continue to develop the platform. The ability to volunteer for
nonprofits will roll out this spring. Additionally employees that want to make
an impact on a cause but do not know local nonprofits working in that specific
arena can learn about organizations doing the type of work they want to
support.
“If I were to oversimplify, it
solves how we better connect people who want to help with people who are in
need. And then as I think as we learn more about the people who want to help,
we can be a bridge between what people care about and what the community needs.
“It is also creating a better
experience for people. When you think about how technology has transformed
every other area of our life and made it more convenient and allowed us to
better engage with things we care about, it should happen in this space as
well. So it’s been pretty cool at bringing this to life,” said Herndon.
Furois who has worked for United Way of Central
Indiana for 10 years, is excited for many reasons.
“For me, I think the fact that we’re
taking an organization that is over 100 years old and introducing something
that’s new, unique and different it is exciting to me. It has possibilities for
our donors and volunteers, but also for us as an organization,” she said.
A company may purchase the platform from United Way of
Central Indiana and then make it available to its employees.
To see a demo of the platform, click here.
- An
employee may create an individual profile, after which the platform will hone
content and include what is most relevant to an employee based on interactions
with the site. At anytime, an employee can edit his or her causes. For example,
an employee is at lunch and hears that a
colleague just had a great volunteer opportunity at an organization that deals
with food and hunger. An employee can change his or her causes and save that
information.
- An
individual’s profile page gives his or her giving history, if it’s recurring or
a one-time gift. Similar to Amazon, the
individual can easily donate again and make the same donation. He or she can
also get a tax receipt. It provides a snapshot of how the individual is giving.
Based on an individual’s giving, it populates pages with articles about the
causes he or she supports.
- Locally, United Way staff will
create content to add to the site.
- On
the volunteer portal, which will launch in the spring, employees have the
chance to share their talents. Employees can locate and sign up to volunteer
for local nonprofits and employee can also post volunteer opportunities for
others in the company. Through a peer-to-peer connection, it can increase the
visibility of lesser-known organizations.
- Employees can see specific details
about volunteer opportunities – their location, when they start and how to sign
up. After signing up, an automatic confirmation and thank-you email is sent
directly to the employee.
- Businesses can see how their
employees are giving, either by cause or in a geographic region.
- If a company has a corporate social
responsibility cause, it can highlight opportunities. Companies are asking
employees what philanthropic causes they want their employers to invest in. The
platform can help employers see if the causes they’ve chosen are actually where
employees are investing their time and talent.
- Future iterations will have portable
profiles, so if an employee leaves a company, his or her profile can too.
United Way’s
beginnings are rooted in problem solving.
In 1887, Denver had a burgeoning
population that put a strain on human services. A large migration to Colorado
was caused by the outbreak of tuberculosis. In order to reduce their risk of
illness, individuals sought higher elevation and cleaner air.
In Denver, faith leaders partnered and created
a united campaign that benefitted health and welfare agencies. They founded the
Charity Organization Society to collect the funds for local charities, to
coordinate relief services, to counsel and refer clients to cooperating
agencies, and to make emergency assistance grants for cases that could not be
referred.
Indianapolis entered the picture in 1918 during
the war and was more like a war chest.
Herndon said, “There’s some iconic photos
literal war chest of cash on Monument Circle and
again it was the leaders of the community wanting to rally everybody together.”
The name Community
Chest was widely used for United Way
organizations until the 1950s.
Since 1946, the American Federation of
Labor and the Congress of Industrial Organizations (AFL-CIO)
and United Way Worldwide have enjoyed a cooperative relationship. Workplace giving was
introduced about 40 or 50 years ago, and that was through the labor unions
working with United Way to co-create the concept of workplace giving and
payroll deduction.
It sees the Philanthropy Cloud and its
technology as its next innovation.